Terms of Service

1. The service

FrontDesk AI, a product of Frontage Systems LLC ("we," "us"), provides an AI voice receptionist that answers, transcribes, and responds to phone calls on your business line, plus related features (booking, orders, text/email alerts, and a dashboard). The service runs on your own Twilio and xAI accounts, which you connect and pay for directly — we do not bill you for their usage.

2. Not an emergency service

FrontDesk AI is not a substitute for 911 or any emergency dispatch service. Our "emergency" call routing forwards urgent-sounding calls to your own on-call staff — it does not contact police, fire, medical, or any other emergency responder. You are responsible for making sure your customers and callers know to dial 911 directly for a life-threatening emergency.

3. Billing

The Standard/Pro Setup is a one-time fee for configuration and training. The Care Plan, if you enroll, is an optional recurring subscription billed monthly via Stripe until cancelled. Setup fees are for services rendered and are generally non-refundable once work has begun; contact us if something isn't right and we'll work with you.

4. Your responsibilities

• Keeping the information you train the AI on (prices, hours, policies) accurate and current.
• Complying with call-recording, consent, and telemarketing/SMS laws (e.g. TCPA) that apply to your business and jurisdiction.
• Securing your own Twilio, xAI, and other connected account credentials.
• Reviewing call transcripts and alerts — the AI takes messages and routes urgency, but you remain responsible for follow-through with your customers.

5. No warranty / AI limitations

The AI answers only from the information you provide and does its best to route calls correctly, but it can make mistakes, misclassify a call, or fail to reach someone. The service is provided "as is" without warranties of any kind. To the fullest extent permitted by law, FrontDesk AI is not liable for indirect, incidental, or consequential damages arising from use of the service, including missed calls, missed emergencies, or lost business.

6. Termination

You may cancel the Care Plan at any time; you keep ownership of your setup and connected accounts regardless. We may suspend the service for accounts that abuse it, don't pay, or violate these terms.

7. Governing law

These terms are governed by the laws of the State of Illinois, without regard to conflict-of-law rules.

8. Contact

Questions about these terms: support@hellofrontdeskai.com.